4r77's Privacy Policy —
Your Data Is Our Responsibility
This page explains in detail how we collect, use, and protect your personal information, and what rights you have.
This Privacy Policy ("Policy") applies to all services, websites, and mobile applications of the 4r77 platform. By using 4r77's services, you agree to the terms of this Policy. Please read this document carefully.
1. Introduction and Purpose
4r77 ("we", "us", or "platform") is a trusted online entertainment and betting platform in Bangladesh. We place the highest priority on our users' privacy. The purpose of this Privacy Policy is to clearly inform you about what information we collect, why we collect it, how we store it, and what rights you have over your information.
When you register on our platform, log in, or use any of our services, you share certain information with us. This information is stored under strict security protocols and SSL encryption. Selling your information to third parties or disclosing it without authorization is against 4r77's policy.
2. Information We Collect
Identity Information
Information you provide at registration includes:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number (for bKash/Nagad/Rocket verification)
- National ID number (as part of the KYC process)
Financial Information
Information collected during deposit and withdrawal processes:
- bKash, Nagad, or Rocket account number
- Transaction amount and date
- Transaction reference ID
- Deposit and withdrawal history
Minimum deposit: ৳100 and minimum withdrawal: ৳500.
Technical Information
Information automatically collected when you use our platform:
- IP address
- Browser type and version
- Operating system
- Device type
- Login time, session duration
- Cookie and local storage data
Gaming Activity Information
To improve your experience on the platform, we store:
- Play history and betting records
- Preferred games and categories
- Bonus and promotion usage
- VIP level and cashback information
- Responsible gambling limit settings
3. Purpose of Data Use
Service Delivery and Operations
We use your information to:
- Create and manage your account
- Verify login and security
- Process deposits and withdrawals (typically within 10–45 minutes)
- Provide bonuses and promotional offers
- Determine VIP benefits and cashback
- Provide customer service and support
Security and Fraud Prevention
To ensure the security of your account and to prevent unauthorized access, fraudulent activity, and money laundering, we analyze technical and identity information. Our system automatically detects and prevents suspicious logins, unusual transactions, and attempts to create multiple accounts.
Responsible Gambling Monitoring
We analyze gaming activity in the interest of our users' wellbeing to identify problematic gambling patterns and provide timely support. Where necessary, we may proactively advise users to set limits.
Service Improvement and Personalization
Based on your gaming preferences and experience, we provide relevant game recommendations, personalized offers, and improved services. We also analyze aggregate usage data to improve the technical aspects of our platform and the overall user experience.
4. Data Sharing and Disclosure
Important: 4r77 never sells your personal information to third parties for commercial purposes. Your information is kept completely confidential except in the limited cases described below.
Service Provider Partners
We may share limited information with trusted technology partners who assist in operating our services, including payment processors (bKash, Nagad, Rocket), game software providers, and cybersecurity service providers. These partners may only use the information for the purpose of providing their specific services and are bound to comply with our privacy standards.
Legal Obligations
We may be required to disclose your information under a court order, a lawful request from a government authority, or applicable law. In such cases, we will provide only the minimum information necessary to meet the legal requirement and will make every effort to notify you where possible.
In the Event of Business Changes
In the event of a merger, acquisition, or asset transfer, user data may be transferred. In such circumstances, the new service provider will be legally bound to follow the same standards as this Privacy Policy, and we will notify users in due course.
5. Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. 4r77 uses cookies for the following purposes:
- Essential Cookies: Maintaining login sessions, verifying security tokens, and ensuring the core functionality of the platform.
- Performance Cookies: Collecting data to measure page load times, identify technical errors, and improve service quality.
- Personalization Cookies: Remembering your preferred language, games, and display settings.
- Analytics Cookies: Analyzing user behavior to improve the platform experience.
Cookie Controls
You can manage cookies through your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly, such as automatic login and session saving.
6. Data Security Measures
Encryption
All your data is transmitted to our servers using industry-standard SSL/TLS encryption technology. Stored data is protected by advanced AES encryption.
Access Controls
Only authorized personnel may access user data for specific purposes. All access is logged and regularly audited.
Security Testing
Our systems undergo regular cybersecurity audits. Penetration testing, vulnerability scanning, and real-time threat monitoring are in place.
7. Data Retention Period
Active Account Data
We retain all your information for as long as your account is active. Even after account closure, certain information may be kept for a defined period to meet legal obligations, resolve disputes, and maintain financial records.
Transaction Records
Records of financial transactions, deposit and withdrawal history, and bonus information may be retained for an extended period based on financial regulations and audit requirements. This information also plays a role in protecting your account.
Data Deletion Requests
After legal and regulatory obligations have been fulfilled, you may request deletion of your personal information. This request can be submitted through our support team. Where applicable, we will act as promptly as possible.
8. Your Rights
Right to Access Your Data
You may request a copy of the personal information we hold about you at any time. We will provide your information within the specified timeframe.
Right to Correct Your Data
If the information we hold about you contains errors or is incomplete, you may request a correction. Information can be updated through your account profile or with the help of the support team.
Right to Delete Your Data
In certain circumstances, you may request deletion of your personal information. However, some information may need to be retained for a defined period to meet legal obligations.
Right to Opt Out of Marketing Communications
You may stop receiving promotional emails and advertising messages at any time. This option is available through account settings or the support team.
9. Protection of Minors
4r77 strictly provides services only to individuals aged 21 or older. We do not intentionally collect information from or provide services to minors. We collect date of birth at registration for age verification purposes. If we become aware that information from a minor has been collected inadvertently, we will delete it immediately and close the associated account.
10. Policy Changes and Updates
Notice of Changes
We may update this Privacy Policy from time to time. For significant changes, we will display a notice on the platform and inform registered users by email. The date of any change will always be shown at the top of the page as the "Last Updated" date.
Meaning of Continued Use
If you continue using 4r77 after receiving notice of a policy change, it will be understood that you have agreed to the updated policy. If you do not agree to the new policy, we ask that you contact our support team.
11. Contact and Complaints
Privacy-Related Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
We aim to respond to all privacy-related requests as promptly as possible.
Complaints Process
If you believe we have not taken adequate measures to protect your information or have violated this Policy, please submit a formal complaint to our support team. We will investigate all complaints seriously and respond to you in writing within a reasonable timeframe.
Want to learn more or need help?
Our 24/7 Bengali live chat support team is always here for you. Feel free to contact us with any privacy-related questions.
View Frequently Asked Questions